Here follow my notes and excerpts from the article:
- A Leader’s Framework for Decision Making by David J. Snowden and Mary E. Boone. HBR, Nov. 2007
I advise to look also at the article's section: Decisions in Multiple Contexts: A Leader’s Guide.
And here there is an extrimely short and simplified version from Alistar Cockburn: http://alistair.cockburn.us/Simplifying+Cynefin
Obvious
Sense-Categorise-Respond
Sense = assess the facts of the situation.
Categorise = categorise 😃 It's easily discernible by everyone. Often, the right answer is self-evident and undisputed.
Respond = base their response on established practice.
Example
Event: loan payment processing, are often simple contexts. If some- thing goes awry...
Sense = an employee can...