In this new age of the internet...
You now can obtain a hotfix without having to interact with a single soul ( no phone calls etc.. ) Easy and convenient.
Take for example my previous post for the netlogon DCR - 928576 which doesnt even have a public article yet. Try it...
http://support.microsoft.com/default.aspx?scid=kb;EN-US;928576
It errors out - no such article.
But - thanks to the Big Brainers ( seriously ) who think about our customers and really do care about their experience .. you can now simply go to thisURL and download most any fix
https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix
You will get a form mail in response, and in it will be a link to the http site you can download the fix from.
Man -- this makes life SOOOO much easier for a lot of folks.