- What looks like resistance is often a lack of clarity: look for a proper rational vision
- What looks like laziness is often exhaustion: look for a proper emotional motivation
- What looks like defiant people is often proceeding on the easiest path: improve the environment to support the right path
- What looks like a people problem is often a situation problem: remove obstacles and impediments from the environment
Print | posted @ venerdì 5 novembre 2010 21.32