vi segnalo interessanti analisi fatte da Forrester Research in ambito CRM. forrester_logo

  • The Forrester Wave™: CRM Suites For Midsized Organizations,Q2 2010 (Forrester Research, June 16, 2010, .pdf file, 756 kb) Microsoft Dynamics CRM shines by offering flexibility for large and midsized organizations. Forrester Research Inc., a leading independent research firm, recognized Microsoft Dynamics CRM as a Leader in the Forrester Wave Report™: CRM Suites for Midsized, Q2 2010.

  • The Forrester Wave™: CRM Suites for Large Organizations, Q2 2010 (Forrester Research, June 16, 2010, .pdf file, 749 kb) Microsoft Dynamics CRM shines by offering flexibility for large and midsized organizations. Forrester Research Inc., a leading independent research firm, recognized Microsoft Dynamics CRM as a Leader in the Forrester Wave Report™: CRM Suites for Large Organizations, Q2 2010.

  • Gartner LogoMagic Quadrant for CRM Customer Service Contact Centers (Gartner Research, April 9, 2010) This Magic Quadrant looks at customer service software for the human agent in the contact center versus self-service. Enterprise demands for analytics, integration with Web customer service and communities are driving changes in the industry

[via Analyst Relations – Reports]